1. Terms and conditions
1.1. General information
Different Travel S.L.U. is a travel agency whose main business activity is carried out on the Internet, through its website, and other partner portals (hereinafter, the Portals).
In accordance with Law 34/2002 of 11 July, Services of the Information Society and Electronic Commerce and concordant legislation it is stated that Different Travel S.L.U. has its registered office in Plaza San Lorenzo 2 bajos, 22330 Ainsa (Huesca – Spain). Different Travel S.L.U.'s VAT Registration Number (CIF) is B-22246136 and it is registered in the Commercial Register of Huesca, volume 452, page 113 et seq., page number HU-5938.
Different Travel S.L.U. is licenced as both a travel agent and tour operator by the Autonomous Community of Aragon. Licence no. CAA11-3.
Visit the Contact us section on our website for the different ways to get in touch with Different Travel S.L.U. and our opening hours.
1.2. Application of the Terms and Conditions
By using the Portals, the User fully and unreservedly accepts and adheres to each and every one of these Terms and Conditions. Different Travel S.L.U. may modify these Terms and Conditions at any time. Therefore, we recommend regularly reviewing them as well as each time a product or service is acquired from the Portals.
Different Travel S.L.U. offers its services through the Portals to end users, as well as to companies, freelancers and tourism intermediaries in accordance with sections 6 and 7 of these Terms and Conditions. The present conditions are subject to Spanish law and the contract with the User is done in English or in other languages that are available and have been selected by the User.
The contracting of products and/or services made available to the User on the Portals is done following the procedures indicated on said Portals.
Some services are subject to special conditions that are presented in each case for the User's knowledge and that complete or, in case of incompatibility, replace what is established in these Terms and Conditions. Additionally, in the case of companies, freelancers and tourism intermediaries the provisions of sections 6 and 7 of these Terms and Conditions will prevail accordingly.
1.3. Use of the Portals
The User states that they are over-age and have legal capacity to acquire the services offered through the Portals.
The User will use the Portals solely and exclusively in good faith and for private use. Commercial use of the Portals by the User is not authorised. If the User is self-employed, a company or a tourism intermediary they should check the specific conditions that apply to them.
The User may not copy, reproduce, transmit or distribute in any way the content of these Portals or the services that may be obtained through them without prior written permission from Different Travel S.L.U. The User agrees not to make negligent, fraudulent or illegal use of the Portals, as well as not to damage Different Travel S.L.U.'s image or infringe their rights or the rights of others.
The User may not impede the functioning of the Portals, impersonate other users or individuals, check vulnerabilities and, in general, do anything which is contrary to the normal use of the Portals.
The User accepts that Different Travel S.L.U. may cancel their password, account (or any part thereof) or use of the Portals, if Different Travel S.L.U. considers that the User acted contrary to the provisions of these Terms and Conditions.
1.4. Responsibility of Different Travel S.L.U.
Different Travel S.L.U. is not responsible for any damage caused to the User as a result of using the Portals in a way contrary to the provisions of these Terms and Conditions or caused by actions of third parties.
Different Travel S.L.U.'s intention is that all the information contained on the Portals is as reliable and updated as possible. However, it may be imprecise, contain typos or any other kind of mistake. Therefore, Different Travel S.L.U. does not guarantee the accuracy or reliability of the information or content of the Portals.
The images of the rooms displayed on our website are an overview of the accommodation. The allocation of the room made by the establishment will not always correspond with the photos published on our website.
Different Travel S.L.U. may, at any time without incurring any liability, vary the content of the Portals and interrupt the supply of all or some of their services.
Within the Portals there may be links to other websites over which Different Travel S.L.U. has no control and, therefore, Different Travel S.L.U. is not responsible for them. Different Travel S.L.U. does not sponsor or guarantee any of these websites.
Different Travel S.L.U. will not be liable to the User for any loss or damage that the User may suffer as a direct or indirect consequence of a supply of products or services that is prevented, hindered, delayed or provided in an inefficient manner, due to force majeure, fortuitous event or coercion, meaning any unforeseeable and exceptional situation or event that is beyond the control of Different Travel S.L. U and prevents it from fulfilling any of its obligations to the User and which is unavoidable despite exercising due diligence, including but not limited to strike, labour conflict, war (whether declared or not) or threat, invasion, riot, terrorist attack or threat, terrorist activities, riots, industrial disputes, natural disasters, adverse weather conditions, hurricane, earthquake, fire, flood, snow storm, explosion, storm, subsidence, epidemic, pandemic or endemic, impossibility of using trains, ships, planes, motor transport or other means of transport, public or private, impossibility of using telecommunications systems, breakdowns, transport accidents, etc.
1.5. The User's responsibility
The Portals enable the User to include hotel reviews, blog comments and other content (hereinafter, ‘User Content').
The User Content will be published online, so anyone visiting the Portals will have access to it.
The User is solely responsible for the content posted on the Portals and agrees that such content will not infringe the rights of third parties, will not be against the law, morals or public order and will not include advertising content.
Different Travel S.L.U. does not edit, select, control, guarantee or endorse the User Content. If the User believes that any User Content violates their rights, please contact Different Travel S.L.U. Nevertheless, Different Travel S.L.U. reserves itself the right to modify or remove at any time any User Content, in whole or in part, at its sole discretion.
It is the User's responsibility to maintain the confidentiality of their passwords and ensure the accuracy of the personal information provided, as well as any other information provided related to their business.
1.6. Industrial and Intellectual Property
The user acknowledges that all images, designs, pictures, logos, trademarks, source code, audiovisual material and any other content susceptible of being protected under the applicable legislation on Intellectual Property, Patents and Trademarks (including the sui generis rights of the databases) which they may access by using the Portals are property of Different Travel S.L.U. or of a third party who owns them. The User agrees to use the Portals respecting said rights.
The User's use of the Portals, as well as their contracting services and/or products through them, does not in any way imply that Different Travel S.L.U. transfers their rights regarding Intellectual or Industrial Property to the User.
Different Travel S.L.U. prohibits the use of the service in any way that directly or indirectly entails the contravention of the applicable law relating to Industrial or Intellectual Property. Such actions and their consequences will be the sole responsibility of the User, who will maintain Different Travel S.L.U. unscathed in any case.
The User will continue to have the rights to the User Content that they have created and incorporated to the Portals. However, the User grants Different Travel S.L.U. a free, non-exclusive licence, with the right to grant sublicences worldwide and throughout the duration thereof, for the use, publication and transformation of said User Content in the Portals.
1.7. Conditions for the Provision of Services.
The Portals provide information on accommodation bookings and other services, providing the User with the possibility of making their reservation online.
The descriptions and conditions of the bookings offered by Different Travel S.L.U. at any given time are stated on the Portals. This includes those for services considered package bookings, which will depend in each case on the elements involved in the package in question.
When making a booking on any of the Portals, the User accepts the prevailing conditions at that time. Should you not agree, do not make any booking. A copy of these Terms and Conditions can be printed for future reference.
Prices are displayed on the Portals depending on the search criteria entered (stay, number of people, board basis, etc.), including VAT or other applicable similar taxes. City tax or local taxes are not included and will be payable directly to the hotel (price per person and night will be determined by the local authorities).
It is important that the User takes into account the additional binding information shown in the comments during the booking process as some mandatory payment supplements may be informed in the comments.
Local taxes or tourist fees are not included, which must be paid directly at the hotel (amount per person per night fixed by the local administration). All prices must be paid in euros, pounds sterling or US dollars unless direct payment to the accommodation is made in local currency (in which case the price must be paid at the exchange rate in force at the time of payment).
The currency converter available on our websites returns prices according to the time of the consultation and for this reason, the amounts indicated are an approximate reference that may be subject to fluctuations and therefore should not be considered as a definitive price. The User may view the prices in up to 10 different currencies.
The additional charges for currency exchange and / or fees for international transactions that the User's payment provider (such as, but not limited to, the bank that issued the User's card) may apply to our prices, are not managed by Different Travel S.L.U. and therefore exempt from its responsibility.
Prices shown on the website are real-time status and can fluctuate at any moment for many different reasons, such as, by way of example: availability, events, seasonality, exchange rate fluctuations, etc.It will be understood that the service has been provided, from the moment the User finishes the booking process and receives the confirmation, as explained in the following section. As from that moment, the User will have no right of withdrawal, under the terms established in Royal Legislative Decree 1/2007 of 16 November, which approves the Consolidated Text of the General Law for the Protection of Consumers and Users and other complementary laws. Nevertheless, the User may cancel or withdraw the booking. However, in this case the cancellation fees stated in the contracting process, both during the booking process and in the voucher and confirmation email, will apply.
Additionally, the User will forfeit the total amount paid to Different Travel S.L.U. when making the booking, or that has been paid in advance, or a payment will be taken by the hotel or corresponding service provider in those cases in which the User does not show up at the place, date and time agreed for the service to be provided, without having previously cancelled the booking by the established procedure – a no-show.
Different Travel S.L.U. will inform you, where appropriate, of specific cancellation and no-show policies that may apply.
For accommodation bookings, once check-in has taken place, in case of early departure the hotel is entitled to bill 100% of the stay initially booked, exempting Different Travel S.L.U. from any liability.
Some bookings may carry an associated gift or extra service for which a special voucher is needed for presentation as well as the booking (tickets, Lift Passes.....). The cancellation of the booking also implies the cancellation of the gift or extra service associated with it and does not give the right to utilize it.
A hotel may or may not accept group bookings, whether they have been made in one reservation or in several. Any booking of 5 or more rooms or 10 or more people for similar dates, can be considered a group booking. If and when the hotel accepts the booking, specific conditions to be advised by the hotel may apply.
It is obligatory to always present the voucher for both the accommodation and the extra services, if there are any.
As what we offer is a service, product warranties under consumer regulations are not applicable.
How our price match works.
- For us to be able to price match, the User needs to have a booking confirmed on one of our Portals than can still be cancelled/amended free of charge.
- Non-refundable bookings are definite, they do not allow any changes or cancellation and, therefore, we cannot price match or apply any further discounts.
- The User who has confirmed a booking on one of our Portals has 24 hours* from receiving the confirmation email to inform us they have seen that same booking with the same conditions – same hotel, same kind of room, same meal plan and same cancellation policy – for a lower price on another online travel agency.
- In order to prove this, the User will send an email to [email protected] including a screenshot of the booking found for a lower price on another portal or an alternative way of proving so, along with the conditions of that booking, which must be the same as the one made on one of our Portals. Different Travel S.L.U. will check that the booking found is still available, that its price is lower and that the conditions are the same.
- In the event of proving our Portal’s price not being the lowest, according to the above conditions, Different Travel S.L.U. will match the price. In the event of the booking conditions being different, Different Travel S.L.U. will offer a more competitive option.
- We will not price match in the following situations: if the rate of the booking found with a lower price is wrong; if on the website it does not say the name of the property; if the price offered is subject to special conditions (discounts, members’ prices, loyalty programmes, etc.).
- *NB We offer 24 hours to contact us taking into account the frequency with which hotel rates change (both up and down). It is the estimated time we take to updated our prices to improve them.
In those cases when the contracted service receives the consideration of a package booking, the specific legislation (Book IV of Royal Legislative Decree 1/2007 of 16 November, which approves the Consolidated Text of the General Law for the Protection of Consumers and Users and other complementary law) will apply. In such cases, cancellation of the contract on the User's behalf will imply the obligation to pay the cancellation fees specified in the contracting process, as well as a penalty. The amount will depend on how far in advance the cancellation of the trip is communicated:
- Between 15 and 10 days before the check-in date, a 5% penalty of the total price will apply.
- Between 10 and 3 days before the check-in date, a 15% penalty of the total price will apply.
- During the 48 hours prior to the check-in date, a 25% penalty of the total price will apply.
In a package booking, the User may transfer their booking for free to a person who meets all the conditions required thereof. In order to do so, the cession must be communicated in writing to Different Travel S.L.U. at least 15 days prior to the date of the trip. In any case, the assignee must meet the same requirements as the assignor, generally required for package bookings, and both will jointly and severally be liable to Different Travel S.L.U. for the payment of the trip and any additional costs justified by the assignment.
You may direct any questions or address any complaints regarding the services through the contact means of Different Travel S.L.U. provided in these Terms and Conditions.
1.8. Conclusion of the Contract
The information provided in the Portals is not an offer, but an invitation to make a booking. By clicking on ‘Confirm booking’ it is considered that the User has placed an order, has accepted these Terms and Conditions and is obliged to pay the corresponding amount. Different Travel S.L.U. will confirm the services booked and the conditions thereof both on screen and by sending an email to the User (check your spam folder or any similar ones to ensure that you receive it). You will be informed in the same way, if the booking cannot be confirmed or honoured for any reason. In the case of package bookings, said confirmation will include the written contract with the corresponding elements. Should the booking not be confirmed, the period during which the User may demand confirmation will be stated.
The contract will only be considered concluded once this confirmation has been sent.
If the contract is considered not concluded or the booking cannot be not honoured pursuant to the above and the User had already made any payments, Different Travel will reimburse the User fully.
Vouchers or similar documents to be used as part of the booking are sent by email. They can also be accessed from the My Bookings section within the client´s profile on our website
Different Travel S.L.U. will keep, for each transaction, an electronic copy of the conditions applicable to the transaction. However, the User may retain their own copy of the conditions applicable to each transaction.
For group bookings (more than 5 rooms or 10 people for similar dates and whether they have been made in one single reservation or in several), the hotel reserves itself the right to confirm or reject the bookings. Once confirmed, they may have different specific payment conditions to be advised by the property. In this case, the acceptance of your order is subject to the relevant hotel confirming it and advising the conditions.
It is possible that, despite our best efforts, some of the services offered on the Portals are mispriced. If the price of a service is higher than the price displayed on our Portal, we will inform you in order to take the appropriate measures. If the mistaken price is a manifest error, which is unquestionable and could have reasonably been detected as an error, we will not be obliged to supply the service at the incorrect price, even if the booking has been confirmed.
In the case of package bookings, the User is required to report any breach of contract performance, in writing, to Different Travel S.L.U. and to the provider of the service. The User is also informed that the limitation of actions period for non-execution or poor execution of a package booking contract is two years.
1.9. Conditions applicable to the Reserving Club
In the event of the User registering or activating their account (hereinafter, 'the Account'), they will become a member of our Reserving Club, which will allow them to:
- View exclusive deals while navigating the Portals having logged in to your Account.
- Use the One-Click payment system with which you enter your card information just once; this information is then encrypted and available to you when making future bookings, which will make the process quicker.
- Receive special personalised deals about Different Travel S.L.U.'s services and products or from their associates in the travel and leisure industry.
- Access their panel which contains information on the use of the Portals and Different Travel S.L.U.'s services, including their bookings, bills, options to manage the emails and offers they receive...
To join our Reserving Club, the User will provide the registration information required on the Portals at any given time. To this effect, the User will provide a valid email address trough which they will receive any notification about the Reserving Club.
The User recognises the information provided during the registration process as true, complete and up-to-date. The User is solely responsible for keeping said information updated. The User will not impersonate another person during the registration process.
If the information provided by the User during the registration process is false, incomplete or is not up-to-date, or Different Travel S.L.U. has reasons to suspect so, Different Travel S.L.U. can disable or cancel the Account or access to the Reserving Club.
The User will protect their password, treat it confidentially and not disclose it to anyone. In addition, they will not publish, distribute or divulge their password. The User will never allow other users or third parties to use their password, nor will they use another user's account. The User will inform Different Travel S.L.U. immediately in the case of breach of security or if they suspect there has been a breach of security or in the case of unauthorised use of their Account.
If Different Travel S.L.U. has reasons to suspect that the Account is being used by an unauthorised third party, Different Travel S.L.U. can cancel the Account or disable access to the Reserving Club.
The User is responsible for the use of the Account, undertaking to indemnify and hold Different Travel S.L.U. unscathed regarding any harm, costs, damage, complaints, claims or any other action Different Travel may face as a consequence of or in regard to the User's use of the Account.
1.10 Condiciones del Monedero
The Wallet is part of a promotion created by Reserving.com and part of the Reserving Club Loyalty Program. Only individuals may participàte in this Promotion. Only individuals may participate in this Promotion.
In order to become a member of the Loyalty Club the customer accumulates a percentage of their booking in their Wallet from the accomodations which state so, this includes bookings that have been paid for using the Reserving Money Wallet.
In order to accumulate money in the wallet you have to be a Reserving Club member and comply with all the conditions applicable to this type of customer. Only one account may be created per user. If you are not yet a member, you can set up your account here link).
Once you've confirmed your booking you'll see your Reserving Money in your Wallet as pending balance. After you have used your booking, it will be part of your balance and you'll be able to use it towards the payment of future bookings made on Reserving.com.
The Wallet Top Up will be made after you have enjoyed your stay, and will take place the day after you have left the establishment. Except in direct payment bookings where the Top Up will be made as available balance 7 days after the date of departure.
If you cancel a booking with money accumulated in the Walllet, the pending balance associated to it will also be cancelled.
If a booking paid for using the Wallet is cancelled it will be subject to the cancellation policy conditions of the said booking.
Reserving money is not applicable to bookings that are made directly to the hotel.
Accumulating Reserving Money is compatible with other promotions, unless otherwise stated in their own terms and conditions.
You can use your money available in your Wallet by selecting it when making payment..
You can use your Reserving Money Wallet for accomodation bookings and for accomodation with extra services package bookings
Your balance will expire 1 year after you last accumulated money via a booking.
For your peace of mind we will send you a reminder of the balance and the expiry date on the eve of expiration. You can use both Reserving Money and gift vouchers to pay for the same booking.
The Reserving Money you accumulate for each booking is based on the final price you pay for your booking, after applying all discounts and deducting all gift vouchers. If the final price of the booking changes at some point during the booking process, the Reserving Money you accumulate can also change.
Diffferent Travel, S.L.U. may investigate the User’s participation in the Promotion in relation to the Wallet in order to check for any fraudulent activity and take measures against it. Monies in the Wallet obtained through fraudulent activites that violate the current terms and payments made for bookings with these monies will be voided and made worthless.
Likewise Different Travel, S.L.U. will invalidate accumulated amounts in the Wallet in the event of detecting Loyalty Club membership duplication associated to the same User.
If you make a booking without loogging in as a Loyalty Club member you will not accumulate money in the wallet neither at the time of the booking nor thereafter.
Different Travel S.L.U. is not responsible for any damages or losses originated from this promotion, except if said damage is due to the negligence of Reserving.com. In this case we would take responsibility for the value of the money the client had in their Wallet.
The User can change the currency of their Wallet, in the knowledge that each time a currency change is made, the corresponding conversion rate will be apllied and a variable percentage will be discounted according to the currency, meaning the accumulated balance of the Wallet will be automatically reduced with each conversion that occurs.
The change of currency is applied straight away when paying for a booking with your Wallet, therefore affecting the new balance that this generates and the previous existing balance, which will become available once converted to the new referenced currency