Different Travel S.L. is a travel agency whose main business activity is carried out on the Internet, through Reserving.com, and other partner portals (hereinafter, the Portals).
In accordance with Law 34/2002 of 11 July, Services of the Information Society and Electronic Commerce and concordant legislation it is stated that Different Travel S.L. has its registered office in Plaza San Lorenzo 2 bajos, 22330 Ainsa (Huesca – Spain). Different Travel S.L.'s VAT Registration Number (CIF) is B-22246136 and it is registered in the Commercial Register of Huesca, volume 452, page 113 et seq., page number HU-5938.
Different Travel S.L. is licenced as both a travel agent and tour operator by the Autonomous Community of Aragon. Licence no. CAA11-3.
Visit the Contact us section on our website for the different ways to get in touch with Different Travel S.L. and our opening hours.back to top
By using the Portals, the User fully and unreservedly accepts and adheres to each and every one of these Terms and Conditions. Different Travel S.L. may modify these Terms and Conditions at any time. Therefore, we recommend regularly reviewing them as well as each time a product or service is acquired from the Portals.
Different Travel S.L. offers its services through the Portals to end users, as well as to companies, freelancers and tourism intermediaries in accordance with sections 6 and 7 of these Terms and Conditions. The present conditions are subject to Spanish law and the contract with the User is done in English or in other languages that are available and have been selected by the User.
The contracting of products and/or services made available to the User on the Portals is done following the procedures indicated on said Portals.
Some services are subject to special conditions that are presented in each case for the User's knowledge and that complete or, in case of incompatibility, replace what is established in these Terms and Conditions. Additionally, in the case of companies, freelancers and tourism intermediaries the provisions of sections 6 and 7 of these Terms and Conditions will prevail accordingly.back to top
The User states that they are over-age and have legal capacity to acquire the services offered through the Portals.
The User will use the Portals solely and exclusively in good faith and for private use. Commercial use of the Portals by the User is not authorised. If the User is self-employed, a company or a tourism intermediary they should check the specific conditions that apply to them.
The User may not copy, reproduce, transmit or distribute in any way the content of these Portals or the services that may be obtained through them without prior written permission from Different Travel S.L. The User agrees not to make negligent, fraudulent or illegal use of the Portals, as well as not to damage Different Travel S.L.'s image or infringe their rights or the rights of others.
The User may not impede the functioning of the Portals, impersonate other users or individuals, check vulnerabilities and, in general, do anything which is contrary to the normal use of the Portals.
The User accepts that Different Travel S.L. may cancel their password, account (or any part thereof) or use of the Portals, if Different Travel S.L. considers that the User acted contrary to the provisions of these Terms and Conditions.back to top
Different Travel S.L. is not responsible for any damage caused to the User as a result of using the Portals in a way contrary to the provisions of these Terms and Conditions or caused by actions of third parties.
Different Travel S.L.'s intention is that all the information contained on the Portals is as reliable and updated as possible. However, it may be imprecise, contain typos or any other kind of mistake. Therefore, Different Travel S.L. does not guarantee the accuracy or reliability of the information or content of the Portals.
Different Travel S.L. may, at any time without incurring any liability, vary the content of the Portals and interrupt the supply of all or some of their services.
Within the Portals there may be links to other websites over which Different Travel S.L. has no control and, therefore, Different Travel S.L. is not responsible for them. Different Travel S.L. does not sponsor or guarantee any of these websites.back to top
The Portals enable the User to include hotel reviews, blog comments and other content (hereinafter, ‘User Content').
The User Content will be published online, so anyone visiting the Portals will have access to it.
The User is solely responsible for the content posted on the Portals and agrees that such content will not infringe the rights of third parties, will not be against the law, morals or public order and will not include advertising content.
Different Travel S.L. does not edit, select, control, guarantee or endorse the User Content. If the User believes that any User Content violates their rights, please contact Different Travel S.L. Nevertheless, Different Travel S.L. reserves itself the right to modify or remove at any time any User Content, in whole or in part, at its sole discretion.
It is the User's responsibility to maintain the confidentiality of their passwords and ensure the accuracy of the personal information provided, as well as any other information provided related to their business.back to top
The user acknowledges that all images, designs, pictures, logos, trademarks, source code, audiovisual material and any other content susceptible of being protected under the applicable legislation on Intellectual Property, Patents and Trademarks (including the sui generis rights of the databases) which they may access by using the Portals are property of Different Travel S.L. or of a third party who owns them. The User agrees to use the Portals respecting said rights.
The User's use of the Portals, as well as their contracting services and/or products through them, does not in any way imply that Different Travel S.L. transfers their rights regarding Intellectual or Industrial Property to the User.
Different Travel S.L. prohibits the use of the service in any way that directly or indirectly entails the contravention of the applicable law relating to Industrial or Intellectual Property. Such actions and their consequences will be the sole responsibility of the User, who will maintain Different Travel S.L. unscathed in any case.
The User will continue to have the rights to the User Content that they have created and incorporated to the Portals. However, the User grants Different Travel S.L. a free, non-exclusive licence, with the right to grant sublicences worldwide and throughout the duration thereof, for the use, publication and transformation of said User Content in the Portals.back to top
The Portals provide information on accommodation bookings and other services, providing the User with the possibility of making their reservation online.
The descriptions and conditions of the bookings offered by Different Travel S.L. at any given time are stated on the Portals. This includes those for services considered package bookings, which will depend in each case on the elements involved in the package in question.
When making a booking on any of the Portals, the User accepts the prevailing conditions at that time. Should you not agree, do not make any booking. A copy of these Terms and Conditions can be printed for future reference.
Prices are displayed on the Portals depending on the search criteria entered (stay, number of people, board basis, etc.), including VAT or other applicable similar taxes. City tax or local taxes are not included and will be payable directly to the hotel (price per person and night will be determined by the local authorities). All prices will be paid in euros, except for direct payments to the hotel, which will take place in the local currency. In these cases the price will depend on the current exchange rate at the time the payment takes place. Unless otherwise stated, any other additional services such as visas, insurance, tips or anything not expressly included, will be paid separately.
Except in those cases where it is stated that payment is made to the hotel or to the corresponding service provider, the payment of the services we offer can be made by debit or credit card, PayPal or bank transfer. In the cases of payment by card, the payment is made through our payment services provider. In the cases of payment by bank transfer, it must be made according to the deadlines and conditions set forth during the contracting process. In the cases the payment is made to the hotel or service provider, you may be requested to provide your credit card information, in order to either guarantee the payment or so that an advance payment can be taken, as will be indicated during the contracting process.
It will be understood that the service has been provided, from the moment the User finishes the booking process and receives the confirmation, as explained in the following section. As from that moment, the User will have no right of withdrawal, under the terms established in Royal Legislative Decree 1/2007 of 16 November, which approves the Consolidated Text of the General Law for the Protection of Consumers and Users and other complementary laws. Nevertheless, the User may cancel or withdraw the booking. However, in this case the cancellation fees stated in the contracting process, both during the booking process and in the voucher and confirmation email, will apply.
Additionally, the User will forfeit the total amount paid to Different Travel S.L. when making the booking, or that has been paid in advance, or a payment will be taken by the hotel or corresponding service provider in those cases in which the User does not show up at the place, date and time agreed for the service to be provided, without having previously cancelled the booking by the established procedure – a no-show.
Different Travel S.L. will inform you, where appropriate, of specific cancellation and no-show policies that may apply.
For accommodation bookings, once check-in has taken place, in case of early departure the hotel is entitled to bill 100% of the stay initially booked, exempting Different Travel S.L. from any liability.
Some bookings may include a gift or extra services (ski passes, tickets, etc.) for which you need to print a specific voucher, which you will receive as an attachment to your confirmation email. The cancellation of the booking also implies the cancellation of these gifts or extra services included in your booking, which you will no longer be entitled to use.
A hotel may or may not accept group bookings, whether they have been made in one reservation or in several. Any booking of 5 or more rooms or 10 or more people for similar dates, can be considered a group booking. When and if the hotel accepts the booking, specific conditions to be advised by the hotel may apply.
It is necessary to always hand over the printed voucher for both the accommodation and other extra services, if any.
As what we offer is a service, product warranties under consumer regulations are not applicable.
In those cases the contracted service receives the consideration of a package booking, the specific legislation (Book IV of Royal Legislative Decree 1/2007 of 16 November, which approves the Consolidated Text of the General Law for the Protection of Consumers and Users and other complementary law) will apply. In such cases, cancellation of the contract on the User's behalf will imply the obligation to pay the cancellation fees specified in the contracting process, as well as a penalty. The amount will depend on how far in advance the cancellation of the trip is communicated:
In a package booking, the User may transfer their booking for free to a person who meets all the conditions required thereof. In order to do so, the cession must be communicated in writing to Different Travel S.L. at least 15 days prior to the date of the trip. In any case, the assignee must meet the same requirements as the assignor, generally required for package bookings, and both will jointly and severally be liable to Different Travel S.L. for the payment of the trip and any additional costs justified by the assignment.
You may direct any questions or address any complaints regarding the services through the contact means of Different Travel S.L. provided in these Terms and Conditions.back to top
The information provided in the Portals is not an offer, but an invitation to make a booking. By clicking on ‘Confirm booking’ it is considered that the User has placed an order, has accepted these Terms and Conditions and is obliged to pay the corresponding amount. Different Travel S.L. will confirm the services booked and the conditions thereof both on screen and by sending an email to the User (check your spam folder or any similar ones to ensure that you receive it). You will be informed in the same way, if the booking cannot be confirmed or honoured for any reason. In the case of package bookings, said confirmation will include the written contract with the corresponding elements. Should the booking not be confirmed, the period during which the User may demand confirmation will be stated.
The contract will only be considered concluded once this confirmation has been sent.
If the contract is considered not concluded or the booking cannot be not honoured pursuant to the above and the User had already made any payments, Different Travel will reimburse the User fully.
The vouchers or any other documents necessary to enjoy the booked service will be emailed together with the confirmation email.
Different Travel S.L. will keep, for each transaction, an electronic copy of the conditions applicable to the transaction. However, the User may retain their own copy of the conditions applicable to each transaction.
For group bookings (more than 5 rooms or 10 people for similar dates and whether they have been made in one single reservation or in several), the hotel reserves itself the right to confirm or reject the bookings. Once confirmed, they may have different specific payment conditions to be advised by the property. In this case, the acceptance of your order is subject to the relevant hotel confirming it and advising the conditions.
It is possible that, despite our best efforts, some of the services offered on the Portals are mispriced. If the price of a service is higher than the price displayed on our Portal, we will inform you in order to take the appropriate measures. If the mistaken price is a manifest error, which is unquestionable and could have reasonably been detected as an error, we will not be obliged to supply the service at the incorrect price, even if the booking has been confirmed.
In the case of package bookings, the User is required to report any breach of contract performance, in writing, to Different Travel S.L. and to the provider of the service. The User is also informed that the limitation of actions period for non-execution or poor execution of a package booking contract is two years.back to top
To join our Reserving Club, the User will provide the registration information required on the Portals at any given time. To this effect, the User will provide a valid email address trough which they will receive any notification about the Reserving Club.
The User recognises the information provided during the registration process as true, complete and up-to-date. The User is solely responsible for keeping said information updated. The User will not impersonate another person during the registration process.
If the information provided by the User during the registration process is false, incomplete or is not up-to-date, or Different Travel S.L. has reasons to suspect so, Different Travel S.L. can disable or cancel the Account or access to the Reserving Club.
The User will protect their password, treat it confidentially and not disclose it to anyone. In addition, they will not publish, distribute or divulge their password. The User will never allow other users or third parties to use their password, nor will they use another user's account. The User will inform Different Travel S.L. immediately in the case of breach of security or if they suspect there has been a breach of security or in the case of unauthorised use of their Account.
If Different Travel S.L. has reasons to suspect that the Account is being used by an unauthorised third party, Different Travel S.L. can cancel the Account or disable access to the Reserving Club.
The User is responsible for the use of the Account, undertaking to indemnify and hold Different Travel S.L. unscathed regarding any harm, costs, damage, complaints, claims or any other action Different Travel may face as a consequence of or in regard to the User's use of the Account.back to top
Under the provisions of Organic Law 15/1999 of 13 December on Protection of Personal Data, we inform the User that their personal data is included, as appropriate, in the following files whose ownership corresponds to Different Travel S.L. and which are registered in the General Data Protection Registration:
In addition, Different Travel S.L. may use the User's information to send commercial communications (via email or other means) relative to Different Travel S.L.'s products and services.
Your personal information will not be communicated to public or private third parties, unless the aforementioned communication is required by the applicable law or it is required to fulfil your request for services.
Please note that in the event of a phone conversation between the two parties being needed, it may be recorded and registered by the File Manager.
In the event that the international transfer of your personal information is necessary for the provision of the requested services, by requesting and accepting thereof, you expressly consent to said transfer.
The rights to access, rectification, cancellation and opposition may be exercised before the File Manager at number 10 Ramón y Cajal Street, 22330 in Ainsa (Huesca) and by email at firstname.lastname@example.org to top
Different Travel S.L. informs the User that when accessing reserving.com's server and its associated Portals, an IP number will be assigned to them and it will register, besides their access to the server, the websites they visit. The IP address with this data will be stored in a log file that will be handled by Different Travel S.L. for the purpose of determining the number of pages viewed and to compile statistics. Different Travel S.L. does not link IP addresses to identifiable individuals.
Different Travel S.L.'s system has one of the safest technologies in terms of credit card data protection, meeting all international standards and legislation on the matter.
The SSL system, used by Different Travel S.L., encrypts all data making it indecipherable to anyone external, in such a way that payment through the Internet is now as safe as buying directly.back to top
SSL stands for Secure Socket Layer and it's the standard security technology used on the Internet. It uses an encryption system to provide maximum confidentiality of the data it transmits. The encryption consists in encoding data to prevent unlawful entry into a system or data interception while it circulates on the net. This way its data is encrypted at its origin and deciphered at its destination, which means Different Travel S.L. only has access to the data in the Different Travel S.L. system. For further safety, this data will be stored in a secure server protected by a firewall which provides continuous vigilance against any attempt of intrusion.
Hosting with a secure connection is an important need for any e-commerce site where visitors will provide sensitive data such as bank accounts or credit cards. The User must know that their data cannot be read by anyone except the intended recipient and also that the latter is who they claim to be and it is a real company.
SSL is a protocol that enables a secure and reliable connection between two computers. Using a mixed public and private key encryption, SSL has a high level of security which makes it virtually impossible to be deciphered by other computers alien to those participating in the connection.
The HTTPS protocol arises from applying SSL to web hosting, which works similarly to HTTP (traditional hosting), but through a secure client/server connection. https://www.secure.centraldereservas.com is an example of a secure site.
HTTPS also incorporates a new feature which is the possibility of installing a Secure Certificate that authenticates the identity of the site that has it. Thus when a User visits a secure site, they can click on the secure connection icon of their browser and learn the identity of the visited site, with the assurance that there is a certification body that has verified all the data displayed and awarded a certificate for a limited time. Although it is not necessary to have a certificate issued by a certification body, it is recommended in order to confirm the veracity of the security on the portal.
Different Travel S.L. has this certificate in their transactions issued and certified by GeoTrust as a measure to ensure maximum safety.back to top
Should I send any photographs (hereinafter, 'the Photograph') through the form provided for that purpose in any of the Portals, I authorise Different Travel S.L. to use, transmit, reproduce, distribute, publicly communicate and transform the Photograph.
For clarification purposes and in a merely expository manner, this authorisation entitles Different Travel S.L. to publish the Photograph in the Portals and any other means of communication, electronic or otherwise, whether it is of their ownership or belonging to a third party, including blogs and social networks (such as Facebook, Twitter and Google+), sales brochures, catalogues and advertisements, as well as to perform the following actions:
Given the global nature of the cited electronic media, this authorisation has a global geographical scope.
This authorisation is granted for the maximum duration period of intellectual property rights, as established in the applicable law and it is irrevocable.
This authorisation is granted free of charge, therefore, I am not entitled to demand any payment for it. Different Travel S.L. may use my name or my username to inform of the authorship of the Photograph, at their sole discretion.
Additionally, I declare the following regarding the Photograph, undertaking to indemnify and hold Different Travel S.L. unscathed otherwise:
The procedure to redeem a Gift Voucher is
If the credit on the Gift Voucher is more than the price of the selected booking, the difference will remain as available credit on this Gift Voucher for future bookings.
If the credit on the Gift Voucher is less than the price of the selected booking, you will have to pay the difference by card or bank transfer, depending on the conditions of the booking.
The Gift Voucher does not have an expiry date. However, if 18 months pass and the Gift Voucher has not been used, the holder must send an email to email@example.com with the Voucher's code, stating they wish to renew it. If 2 years pass and the Gift Voucher has not been used and we have not received any type of communication about it, the Gift Voucher will be cancelled.
The Gift Voucher can be redeemed for any service offered through the website Reserving.com, except when it is clearly stated that the service is payable to the hotel.
A Gift Voucher cannot be redeemed for its value in cash. It is not possible to cancel a Gift Voucher. Bookings paid for by redeeming a Gift Voucher may be cancelled or amended according to the general conditions set during the booking process.
The User's registration as a company or as a freelancer and their contracting products and services from Different Travel S.L. implies express acceptance and total and unreserved adhesion to each and every one of these Conditions applicable to companies and self-employed people.
The prices shown on the website are final prices, depending on the search criteria entered (stay, number of people, board type, etc.), including taxes and taking into account the applicable company, self-employed or tourism intermediary discounts. These discounts will be available within the 48 hours after the User has registered as a company or as a freelancer. All prices must be paid in euros.
The User will use the Portals solely in good faith and for their use in the field of their business or profession. Reselling the services offered through the Portals to third parties is not authorised, except for those Users registered as a tourism intermediary, where what is established in section 7 of these Terms and Conditions will govern.
The User declares that they represent their company to acquire the services offered through the Portals.
Being a contracting between entrepreneurs or professionals, the limitations established for the protection of consumers and users are not applicable.
Different Travel S.L. does not guarantee that the services will be uninterrupted, secure, temporary, error-free, accurate, dependable, of a certain quality or reliability, that any error will be corrected, or its accuracy or morality.
The User recognises and accepts that it is their sole responsibility to verify the functionality of the services prior to contracting them, along with their suitability to meet their needs.
EXCEPT IN THE CASES OF BREACH OF TRUST, DIFFERENT TRAVEL S.L. WILL NOT BE LIABLE FOR ANY DAMAGE OR LOSS WHATSOEVER CAUSED TO THE USER IN RELATION TO THE SERVICES OR THE PORTALS.
It is the User's responsibility to maintain the confidentiality of their passwords and ensure the accuracy of the personal and company information provided.
The email address with which you can contact Different Travel S.L. is firstname.lastname@example.org. You can also contact Different Travel S.L. by phone on +44 (0) 203 627 9781, Monday to Friday from 9am to 6 pm.
The parties, expressly waiving their own jurisdiction, are subject to the ruling of the Courts of Boltaña (Huesca – Spain) to solve any disputes arisen.back to top
This section is applicable to all Users that are considered tourism intermediaries (including without limitation travel agents and tour operators) who must identify themselves as such during the registration process and it applies to Users who purchase hotel rooms from the Portals for reselling them to the tourism intermediaries' clients.
The remainder of the terms and conditions, and in particular section 6 above, shall apply to tourism intermediaries in all that is not expressly modified by this section 7.
The tourism intermediaries state and guarantee to Different Travel S.L. that they are in possession of the necessary authorisations under the provisions of the applicable law for the development of their business and that they comply with all the laws and requirements and obligations that are applicable to the activities performed. Different Travel S.L. may at its discretion and at any time request the accreditation of these requirements to any user registered as a tourism intermediary as a condition for the registration or to maintain it.
The tourism intermediary will acquire hotel rooms or bedspaces from Different Travel S.L. at the price shown at any given time on the Portals and under the conditions laid down therein, with the discounts that, if any, could be of application. The tourism intermediary is free to set the resale price and any other conditions for their clients, provided that they comply with the applicable regulations. The tourism intermediary is solely responsible for their clients regarding the sale of the hotel rooms or bedspaces they acquired from Different Travel S.L. The tourism intermediary agrees to maintain Different Travel S.L. unscathed and unaccountable for any claim that may be made by any of their clients against Different Travel S.L. regarding a sale by the tourism intermediary.back to top