In this section, you can:
I have a question
If you have any questions, we recommend you visit our FAQs, as you might find the answer there.
I’d like to manage my booking
- You can request your voucher or invoice, rate your accommodation, cancel or amend a booking...
- If you have an emergency related to your booking, you can easily and quickly contact our 24/7 emergency service here.
Contact for other reasons
If you have any other questions or suggestions, we’ll be happy to help you during our office hours.
Our lines are open
- Monday to Friday: 9 a.m. to 6 p.m. (CET).
How to contact us by phone
- UK 020 3627 9781
- US 619 330 4176
- RU 499 5051511
- +44 (0) 203 627 9781
- +34 974 500 058
Monday to Friday
- 9 a.m. to 6 p.m. (CET)
- +44 (0) 203 627 9781 / +1 619 330 4176
Where are we?
C/Ramón y Cajal, 10
C/José María Lacarra de Miguel, 26
Take a virtual tour
Si quieres visitarnos en nuestras agencias de calle, llámanos para consultar el horario