Need some help?

These are the different ways you can contact us.

In this section, you can:

I have a question

If you have any questions, we recommend you visit our FAQs, as you might find the answer there.

I’d like to manage my booking

  • You can request your voucher or invoice, rate your accommodation, cancel or amend a booking...
  • If you have an emergency related to your booking, you can easily and quickly contact our 24/7 emergency service here.
Go to my bookings

Contact for other reasons

If you have any other questions or suggestions, we’ll be happy to help you during our office hours.

Our lines are open

  • Monday to Friday: 9 a.m. to 6 p.m. (CET).

Contact form

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How to contact us by phone

  • Telephone numbers

    • UK 020 3627 9781
    • US 619 330 4176
    • RU 499 5051511

    International

    • +44 (0) 203 627 9781

    Fax

    • +34 974 500 058
  • Monday to Friday

    • 9 a.m. to 6 p.m. (CET)
  • Emergency service

    • 24/7
    • +44 (0) 203 627 9781 / +1 619 330 4176

Where are we?

  • Sede de Aínsa

    Ainsa

    C/Ramón y Cajal, 10
    22330 Aínsa
    Huesca

  • Sede de Zaragoza

    Saragossa

    C/José María Lacarra de Miguel, 26
    50008 Zaragoza
    Zaragoza
    Take a virtual tour