Customer support EN EUR

About us

Reserving.com, born in the mountains, in a Pyrenean Aragon village called Ainsa, at the turn of the 21st Century, with the aim of revolutionising the world of online travel bookings.


Thanks to the Internet and a lot of hard work – from a garage and with little investment in advertising – in just a few years we started billing millions of euros and expanded our team to rise to our challenge.


We have also been adding new products, such as flights across the five continents, activities to transform your getaways into unique experiences, organized trips, car rentals and transfers, original gifts, etc. We have been experts in making you happy on your travels for more than 20 years!

From the mountains where our CEO’s – Ricardo Buil – cows graze and from our offices in Saragossa and many other places in the world we work every day so that you can keep booking accommodation wherever you want, at the best price and with the best customer support.


After all this time our goal is still the same. The Reserving.com family grows and grows to be able to assist you in English, French, German, Italian, Portuguese and Spanish so you can book you accommodation easily in the language you want and anywhere in the world. We work 7 days a week to offer you the largest range of accommodation possible.


What are you looking for? Hotels, apartments, hostels, bungalows..... For sure we have what you´re looking for! Because no trip is impossible.

There’s life behind your screen!

Imagen Team

More than 150 people in our team.

Imagen Oficinas

Working from more than 20 cities all over the world.

255,840 minutes on the phone every year to help you.

Imagen Números Teléfono

A load of super comfortable chairs to work from.

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We’re a multidisciplinary team with one goal – make you smile before, during and after your trip. Give a face to the people who pick up the phone and deal with the hotels, to our reps, to the IT people... We’re here for you!


We stand out for our professionalism and for our complete Customer Service team, which will give you advice and help you to choose the best options in order to make your holidays and getaways an unforgettable experience. We take calls from all five continents and attend in various languages! Every day of the week! We make traveliing the best of adventures.

Our very capable team helps make things easy for you. We’re very down to earth and always have a smile on our faces. We do everything possible and even go the extra mile so that your bookings make you happy.


Our Purpose

We exist to provide the best accommodation search service on the market. We want you to find what you’re looking for, that what you find is exactly what you need, and that you can enjoy it without surprises.

What moves us?

  • Positiveness. Everything turns out better with a smile. Work can and should be fun.
  • Teamwork. All for one and one for all. We all work together and we all give our opinion – we believe in a flat organisational structure.
  • Simplicity. Things are easier than they seem. We thrive to make booking with us as easy as possible. We also like to make it easy to work here.
  • Innovation. You're either different or you're extinct. We innovate in everything we do, we’re passionate about technology, we improvise, we make mistakes and we don't settle for what we've achieved so far… We always aspire to a bit more!
Imagen Alimentación

We learn to eat healthily. We love having a healthy lifestyle!

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We workout every week to be at our best for you.

We hold table football tournaments.

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104 hours of yoga every year to feel good on in the inside and on the outside

Imagen Silla

Brand Promise

Search, Find, Enjoy. We want you to find what you’re looking for, that what you find is exactly what you need, and that you can enjoy it without surprises. When we designed our search engine, we focused on simplicity, comfort, and the natural ease of the search process.

Reasons to trust us:

  • Our way of doing things: We define ourselves by the proactivity of our teams, always evolving to create new products, improve the brand experience, and enhance customer service.
  • Innovation: Innovation as a facilitator, serving those who use us. Our search engine allows users to be 100% autonomous, seeking simplicity and process optimization, while also facilitating personal management or the option of direct contact with customer support.
  • Price: We seek the best personalized price, one that matches your search criteria and needs at the moment.
  • Portfolio: We offer a wide variety of options for different profiles and preferences, a portfolio that continues to grow and expand.
  • Service: We accompany travelers throughout the entire process, from search to booking to travel, with excellence.

Discover who we are

  • Visionaries: Our origin stems from a visionary aspiration: to revolutionize the world of online travel bookings.
  • Professionals: We want to be the best at what we do, working efficiently, quickly, punctually, and with rigor.
  • Passionate: Our value lies in the proactivity of our teams, in the desire to have fun doing what we do, always striving to be a little better every day.
  • Close-Knit: We make things seem simple through innovation; we revolutionize customer service with attentive and personalized care.

What drives us:

  • Optimism: Everything flows better with a smile. Work can and should be a pleasant experience.
  • Collaboration:One for all and all for one. We value cooperation and participation within a horizontal structure.
  • Simplicity: . Things are simpler than they seem. We want booking with us to be easy for you, and we want working here to be simple as well.
  • Innovation. Being different is essential. We innovate in everything we do, we are passionate about technology, we improvise, we make mistakes, and we don’t settle for what we've achieved... we are always looking to go further!
  • Professionalism. We want to be the best at what we do. We give our best and a little more for you. We work with efficiency, agility, punctuality, honesty, and rigor; we protect the confidentiality of our clients and collaborators; we optimize our resources and act responsibly toward society and the environment.

We take care of ourselves to take care of you:

  • We are taught to improve our diet, we love healthy living!
  • We practice sports weekly to be at 100% for you.
  • More than 400 hours of online fitness classes a year, to stay strong and active.
  • More than 200 hours of yoga a year, to feel good inside and show it on the outside.

Aragon Social Responsibility Label (RSA)

A recognition of the value we bring to society with each of our actions and with all the people who are part of Reserving: Employees, Customers, Suppliers, our community and our planet.

Our values are always: transparency, professionalism, positivism and innovation.

We are committed to continue improving every day to do our part.

Sello de PYME - RSA - Responsabilidad Social de Aragón 2025 - CEPYME - CEOE - Gobierno de Aragón

Memoria RSA Central de Reservas

  • Our head office is still – and will continue to be – in Ainsa (Huesca, Spain), where our adventure began in 2001. We have a beautiful garden and the most privileged views of the town’s historical quarters and the Pyrenees.
  • We also work from our offices in Saragossa and 18 other places in Spain and the rest of the world – Andorra, Italy, Ireland, the United States, Australia, Cuba…

Working from Monday to Sunday because you travel every day

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DIFFERENT TRAVEL S.L.U.

CAA 113 - 1998 / 2025

Tel: UK +44 (0) 203 627 9781

+1 619 3304176