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Hotel Puerto Palace

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Doctor Cobiella Zaera, s/n - Puerto de la Cruz - 38400 - Tenerife - Santa Cruz de Tenerife - Canary Islands - Spain

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  • Reviews

    128 Reviews 8.6
  • Facilities: 8.6 8.6
  • Services: 8.8 8.8
  • Cleanliness: 8.8 8.8
  • Location: 8.1 8.1
  • Value for money: 8.5 8.5

Why Book with Us?

Info

The hotel features 290 accommodation units. A lobby and a reception are available to guests. Internet access (for a fee) and wireless internet access (for a fee) are available in the public areas. The hotel offers a range of amenities for a comfortable stay, including gastronomic options such as a restaurant, a dining area, a café and a bar. Guests can visit the supermarket to purchase daily necessities. Shopping facilities are available. A garden is among the features contributing to a pleasant stay. Additional features of the hotel include a newspaper stand and a TV room. Facilities include a hairdressing salon. A shuttle service is offered. In addition, a conference room and a fax machine are also available.

  • Check-in From 15:00
  • Check-out Until 12:00
  • No. of rooms 54
  • No. of floors 4
  • Construction date 1,990
  • Year of renovation 2,012

Location

This hotel's location is in the district of San Antonia, overlooking Taoro Park. Convenient public transport links are only 100 metres from the hotel and the beach is roughly 800 m away.

Property facilities

  • Services

    • Adapted for the disabled
    • Entertainment
    • Lifts
    • Car park
    • Play area
    • Wellness area
  • Air conditioning in public areas

    • Air conditioning in public areas
    • Heating in public areas
  • Transportation

    • Car hire service
  • Facilities

    • Hydromassage Bathtub
    • Gym
    • Massage
    • Sauna
    • Solarium
    • Spa Hotel
  • Services and facilities in the restaurant

    • Bar
    • Vending machine
    • Restaurant
    • Banquet hall
    • Snack bar
  • Hotel facilities

    • Library
    • Business centre
    • Garden
    • Swimming pool
    • Conference room
    • Game room
    • Meeting rooms
    • TV lounge
    • Terrace
    • Sun loungers
  • Activities near the establishment

    • Bicycles
    • Fishing
    • Scuba diving
  • Hotel services

    • Safety-deposit box at reception
    • Change of currency
    • Locker
    • Tourist information
    • Drycleaning
    • Reception
    • 24h reception
    • Laundry service
    • Transportation
    • Video games
  • Means of communication

    • Fax
    • Internet
    • Television
  • Non-smoking area – Designated smoking area

    • Non-smoking rooms
    • Designated smoking area
  • Themed rooms

    • Designer Hotel
    • Family Hotel
  • Onsite sports facilities

    • Table tennis
    • Crazy golf
    • Tennis court
  • Swimming pool

    • Indoor pool
    • Outdoor pool
  • Play area

    • Pool for children
  • Sports activities

    • Hiking
  • Shops

    • Supermarket
    • Gift shop
  • Internet

    • Wi-fi

Room facilities

All rooms feature air conditioning and a bathroom. A balcony or terrace is included among the standard features of most accommodation units. Some of the accommodation units feature a side sea view. Each accommodation unit features separate bedrooms, a double bed or a queen-size bed. Cots are available for children. A safe and a minibar also feature. The rooms offer a range of amenities, including a fridge. Convenient features include a telephone, a TV and a radio. In each of the bathrooms, guests will find a shower and a hairdryer.

  • Air conditioning/heating

    • Air conditioning
  • Facilities

    • Balcony
    • Desk
    • Soundproofing
  • Bathroom

    • Bath
    • Shower
    • Hairdryer
  • Services

    • Safety-deposit box
    • Minibar
    • Iron
    • Television
    • Towels

Reviews

  • Reviews

    128 Reviews 8.6
  • Facilities: 8.6 8.6
  • Services: 8.8 8.8
  • Cleanliness: 8.8 8.8
  • Location: 8.1 8.1
  • Value for money: 8.5 8.5
  • Adults 2 Children 1 Type of room standard room
    Travellers Family Kind of trip Holiday Stay 4 days

    The hotel was ok, a bit shabby though, but quite comfortable. We were happy since we weren't looking for a luxurious stay, but for experiences to live. The location of the hotel was the best since we loved to take walks to get down to the beach and vistas were spectacular. The staff amazing, so helpful and always ready to solve any tiny problem. The facilities at the hotel were great, with big outdoor swimming pools, game room for kids and a special shallow swimming pool for babies, with basket and tennis court, mini golf circuit, gym and yoga studio. We couldn't have wished for more.

    9.8
  • Adults 2 Type of room budget room
    Travellers Couple Kind of trip Short break Stay 5 days

    Our stay at puerto palace was first class, from check-in to check-out, the hotel was immaculate and well deserved its 4-star status. The staff and facilities were top class, and we will definitely be going back again and recommending to friends.

    10.0
  • Las Palmas De Gran Canaria

    Adults 2 Type of room habitación estándar
    Travellers Family Kind of trip Short break Stay 2 days

    Nice hotel... Awful staff !!!!
    My wife and i (both early 30´s) had unexpectedly been given the weekend off work and decided to take our 15 month daughter to loro parque in tenerife. We decided on staying at the hotel puerto palace even though we had looked at others in the vicinity.
    At first glance the hotel was nice and looked modern. An added bonus with free wifi and a cava bottle when you got to your room. The balcony area was spacious and clean.
    That is where its stops... The majority of guests that stay here are of the latter age. Don't get me wrong, this is not why this hotel is having an average review. It was the staff, the entertainment by the pool was non existent and the nightly entertainment suffered terribly. Again, this does not effect the rating (just letting future guests know what they are going to find before booking). It was the staff... The stuff were unattentive, spoke rudely about guests while they were in the company of other co-workers. Being from spanish decedents, i speak fluent spanish so i could understand everything that was said. Mocking guests about what they were eating and how they looked. My main culprits were abrante and ortiz, they were constantly unhelpful and even with me the only person in the room with a 15 month baby. I have written a formal complaint to the management as i thought this behaviour needs to be addressed and dealt with internally. It was a rare thing to see that the majority of staff there are 50+ years old so they would want to keep their jobs, however, they looked without any care for the guests which had paid money to stay in this 4 star hotel.
    I am not happy about this place and will not be using this hotel again.
    I do hope this review helps.
    Kind regards
    David.

    5.0
  • Adults 2 Children 1 Type of room habitación con balcón
    Travellers Family Kind of trip Holiday Stay 5 days

    Lo mejor del hotel: las instalaciones, el personal muy amable (a destacar lucía de cocina y eduardo en mesas muy atentos) y la limpieza muy buena. Lo peor del hotel: que el hotel no tiene vida, a la animación le daría un 0, es una pena que a un hotel con instalaciones tan bonitas y cuidadas, no se le saque rendimiento con una buena animación, unos juegos en la zona de piscina, una música cuando llegan los animadores, no parece un hotel de vacaciones, está muerto el ambiente, hay una chica con una camiseta que pone animación que solo se dedica a merodear por la piscina sin llevar a cabo ninguna actividad, de hecho no te enteras ni de que ha llegado. A las noches llevan algún grupo o cantante pero ya. Por otro lado la ubicación si no tienes coche no es nada buena, hay un par de cuestas muy pronunciadas para llegar a la playa, ir andando desde el hotel si tienes niños no es una opción, disponen de dos autobuses gratuitos para moverte a la estación de autobuses de puerto de la cruz o al centro comercial martínez, pero los fines de semana no funcionan con normalidad. El buffet normalito y en las últimas horas se terminaban rápido algunas opciones, pero lo que había estaba rico y bien cocinado. Como punto negativo no ofrecen opción de comida, aunque tienen un bar en la piscina que hacen platos rápidos tipo pizza, sánwiches, etc. En nuestras vacaciones visitamos loro parque, siam park, lagos martínez, playa jardín y playa de las teresitas en santa cruz. Nos hubiera gustado poder disfrutar más del hotel si hubiera tenido algo de vida, debido a la animación y a la ubicación yo no lo volvería a escoger para pasar unas vacaciones, a pesar de que como hotel me parece muy bonito, cuidado y con instalaciones buenas, pero sin una buena animación no se disfruta de las vacaciones igual.

    6.0
  • Adults 4 Type of room habitación con balcón vista piscina
    Travellers Couple Kind of trip Short break Stay 2 days

    Nuestra estancia tuvo altibajos. A la llegada la atención en la recepción fue buena. La chica que nos atendió fue amable aunque con algo de prisa nos explicó todo. Al llegar a la habitación notamos un olor fuerte y desagradable empezamos a buscar de donde provenía y nos dimos cuenta que era de los armarios. No los pudimos usar debido al olor tan fuerte a humedad y a estar cerrado. El piso estaba algo sucio. Y lo que no nos gustó es que teníamos que pagar 6€ por usar el gimnasio por día. En la página no indicaba nada. De resto, estaba bien. La comida era buena y con variedad. Pero no creo que volvamos. Muchas carencias para un hotel de 4 estrellas.

    4.4
  • Guia De Isora

    Adults 2 Children 1 Type of room habitación estándar
    Travellers Family Kind of trip Holiday Stay 1 day

    Es la segunda vez que vamos, aunque ésta vez hemos apreciado algunos fallos en el buffet. De todas formas encantados con el hotel.

    9.6
  • Adults 2 Type of room habitación con balcón vista piscina
    Travellers Couple Kind of trip Short break Stay 1 day

    Noche de escapada romántica celebrando nuestro aniversario, todo genial.

    9.6
  • La Laguna

    Adults 2 Children 1 Type of room habitación vista piscina
    Travellers Family Kind of trip Visiting family/friends Stay 1 day

    Estamos encantados, las habitaciones súper limpitas, personal de limpieza diez, las camas comodísimas, desayuno y cena muy buenos, bastante variedad. Piscinas y mobiliario diez. Sin duda volveremos.

    10.0
  • Tias

    Adults 2 Type of room habitación estándar
    Travellers Couple Kind of trip Holiday Stay 5 days

    El hotel puerto palace es maravilloso, la zona que más me gustó fue la zona de entrada y zona de piscina el resto está muy bien. La comida hay mucha variedad y los postres muy variados y ricos. Las habitaciones son amplias y las camas muy cómoda por ponerte un pero yo cambiaría la bañera por plato ducha, pero repetiré todos los años este año fui en mayo y disfruté mucho del jacuzzi de la piscina.

    9.6
  • Arucas

    Adults 2 Type of room habitación económica
    Travellers Couple Kind of trip Holiday Stay 3 days

    Todo perfecto.

    8.8

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