Customer support

We’re right here, behind your screen

In this section, you can:

Manage your bookings

  • Check your booking history here. You can also download your vouchers or invoices.
  • Request to cancel or amend your bookings.
  • Review the property after your stay and you’ll enter our draws for great prices.
Manage my bookings

Contact our out of hours emergency customer support

You no longer have to worry when you’re travelling. You can contact our 24/7 emergency service if there’s an emergency related to your booking during your stay.

Contact our out of hours emergency customer support

Contact us

If you have any questions or suggestions, our customer support team will be happy to help you during our office hours from Monday to Friday.

Contact us

How to contact us by phone

  • Telephone numbers

    • UK: 020 3627 9781
    • US: 619 330 4176
    • ES: 976 301 523


    • +44 (0) 203 627 9781


    • +34 974 500 058


  • From Monday to Friday

    • from 9h to 18h (CET)

    Dates with special opening hours

    • Emergency service

      • 24/7
      • +44 (0) 203 627 9781 / +1 619 330 4176

    Where are we?

    • Sede de Aínsa


      C/Ramón y Cajal, 10
      22330 Aínsa

    • Sede de Zaragoza


      C/José María Lacarra de Miguel, 26
      50008 Zaragoza
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    Group bookings

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