Customer support

We’re right here, behind your screen

In this section, you can:

Manage your bookings

  • Check your booking history here. You can also download your vouchers or invoices.
  • Request to cancel or amend your bookings.
  • Review the property after your stay and you’ll enter our draws for great prices.
Manage my bookings

Contact our out of hours emergency customer support

You no longer have to worry when you’re travelling. You can contact our 24/7 emergency service if there’s an emergency related to your booking during your stay.

Contact our out of hours emergency customer support

Contact us

If you have any questions or suggestions, our customer support team will be happy to help you during our office hours from Monday to Friday.

Contact us

How to contact us by phone

  • Telephone numbers

    • UK 020 3627 9781
    • US 619 330 4176
    • RU 499 5051511

    International

    • +44 (0) 203 627 9781

    Fax

    • +34 974 500 058

    Skype

  • From Monday to Friday

    • from 9 a.m. to 6 p.m. (CET)
  • Emergency service

    • 24/7
    • +44 (0) 203 627 9781 / +1 619 330 4176

Where are we?

  • Sede de Aínsa

    Ainsa

    C/Ramón y Cajal, 10
    22330 Aínsa
    Huesca

  • Sede de Zaragoza

    Saragossa

    C/José María Lacarra de Miguel, 26
    50008 Zaragoza
    Zaragoza
    Take a virtual tour

Business trips

Many companies, businesses and institutions trust us with their hotel bookings.
Get up to 6% off your bookings. Start saving time and money today!

Check the advantages

Group bookings

We can help you with your group trips by offering you more than 600,000 hotels all over the world.

Get a quote